Return & Refund Policy

 

At TRILOCART, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with returns and refunds under the following terms.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify for a return:

  • The item must be unused and in the same condition that you received it.

  • The product must be in its original packaging with all accessories, manuals, and tags included.

  • Proof of purchase or order confirmation is required.

Certain items such as personal care products, hygiene-related items, or opened beauty products may not be eligible for return for safety and hygiene reasons.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return.

Email: sales@trilocartllc.com
Phone: +1 (407) 586-5553

Once your request is approved, we will provide instructions for returning the item.

Refunds

After we receive and inspect the returned item, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or exchange at no additional cost.

Shipping Costs

  • Shipping charges are non-refundable unless the return is due to our error.

  • Customers may be responsible for return shipping costs depending on the reason for the return.

Late or Missing Refunds

If you have not received your refund after the processing time, please check with your bank or payment provider. If you still need assistance, contact us at sales@trilocartllc.com.

We appreciate your trust in TRILOCART and are committed to providing a smooth and reliable shopping experience.